Pesan Terakhir dari Datacenter

 Ticket Details

Ticket ID:     2274525

Status:     CLOSED

When Created:     05-27-2010 - 12:33AM

Elapsed Time:     46 days

Since Last Action:     46 days

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Subject and Description

vps down

hi.

im sory my english bad..

i'have a vps in burst.net but this morning cant be accessed until now, may be down or something else?? thanks

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Replies/Followups

Andrew R     05-27-2010 - 02:39AM

Hi,

Your VPS appears to be online and accepting SSH connections at this time.

Please let us know if your still having issues connecting to your VPS.

Andrew Richards

Systems/NOC Engineering

BurstNET Technologies, Inc.

Scranton, PA 18501-0591 USA

Toll Free - 1-877-BURSTNET

Local/Intl. - 570-343-2200

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Anjar Fiandrianto     05-27-2010 - 03:44AM

now, i still cant access my vps, i from south easy asia.. my ip 173.212.255.136, thanks

Andrew R     05-27-2010 - 03:50AM

Please provide a traceroute, this server is accepting SSH connections without an issue.

Andrew Richards

Systems/NOC Engineering

BurstNET Technologies, Inc.

Scranton, PA 18501-0591 USA

Toll Free - 1-877-BURSTNET

Local/Intl. - 570-343-2200

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Anjar Fiandrianto     05-27-2010 - 04:08AM

now i can access my vps via ssh, but i lost all of my data,

Hard Disk Space: 0.49gb

Ram : 15mb

i lost all of my data..my data, my config, lost anything, now my vps only with centos linux instalastion..

please help me...my vps used to store all of my client data and my website..

why my vps was reseted like a new vps?? and my data lost? thanks..

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Andrew R     05-27-2010 - 04:09AM

Hi,

Unfortunately unless you have created backups, there is nothing we can do to assist you with data recovery.

Andrew Richards

Systems/NOC Engineering

BurstNET Technologies, Inc.

Scranton, PA 18501-0591 USA

Toll Free - 1-877-BURSTNET

Local/Intl. - 570-343-2200

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Anjar Fiandrianto     05-27-2010 - 04:25AM

at night everything normal ... but this morning i can access my server, I never access the control panel. after my VPS is inaccessible and I log into your control panel and I see my VPS like fresh instalation.(OS Reloaded)

Hard Disk Space: 0.49gb

Ram: 15MB

Bandwidth: 0.00gb

please help, are you reload my OS?

Andrew R     05-27-2010 - 04:26AM

We are not reloading your OS.

This may have been related to the issue was had earlier, but as I noted, unless you have a backup there is nothing further we can do to restore the data.

http://forums.burst.net/showthread.php?p=24747#post24747

Andrew Richards

Systems/NOC Engineering

BurstNET Technologies, Inc.

Scranton, PA 18501-0591 USA

Toll Free - 1-877-BURSTNET

Local/Intl. - 570-343-2200

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Anjar Fiandrianto     05-27-2010 - 04:39AM

but, my user in my veportal control panel change from us1fasta to us1faf37ea, why??

this first mail from burst.net:

PLEASE PRINT THIS MESSAGE FOR YOUR RECORDS - PLEASE READ THIS EMAIL IN FULL.

Sunday, January 17, 2010

Dear Anjar Fiandrianto (Fasta Center),

We are pleased to tell you that the BurstNET™ VPS you ordered has now been set up and is operational.

This email contains all the information you will need in order to begin using your account.

ACCOUNT INFORMATION

Order ID: 162449

Hosting Package: VPS #1 (Virtual Private Server) - vePortal

Domain: us1.fastacenter.com

First Payment Amount: $5.95 USD

Recurring Amount: $5.95 USD

Billing Cycle: Monthly

Next Due Date: 02/16/2010

SERVER INFORMATION

VPS ID: 94004

VPS IP Address: 173.212.255.136

SSH Root Password: GiaLLlx7hy

VPS Control Panel URL (non-SSL): http://173.212.255.136:2407

VPS Control Panel URL (SSL): https://173.212.255.136:2408

VPS Control Panel Username: us1fasta <<<my first user

VPS Control Panel Password: GiaLLlx7hy

but now changed to us1faf37ea

WHY??

no weekly backups of burst.net?

please help me!! all of my client data in my vps...

Andrew R     05-27-2010 - 04:46AM

According to our records, it has always been that username.

Billing ID: 13600

Order ID: 162449

Hosting Package: VPS #1 (Virtual Private Server) - vePortal

VPS ID: 94004

VPS IP Address: 173.212.255.136

SSH Root Password: GiaLLlx7hy

VPS Control Panel URL:

VPS Control Panel Username: us1faf37ea

VPS Control Panel Password: GiaLLlx7hy

We do not keep backups for VPS accounts, this is the client's responsibility.

Andrew Richards

Systems/NOC Engineering

BurstNET Technologies, Inc.

Scranton, PA 18501-0591 USA

Toll Free - 1-877-BURSTNET

Local/Intl. - 570-343-2200

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Anjar Fiandrianto     05-27-2010 - 04:57AM

PLEASE PRINT THIS MESSAGE FOR YOUR RECORDS - PLEASE READ THIS EMAIL IN FULL.

Sunday, January 17, 2010

Dear Anjar Fiandrianto (Fasta Center),

We are pleased to tell you that the BurstNET™ VPS you ordered has now been set up and is operational.

This email contains all the information you will need in order to begin using your account.

ACCOUNT INFORMATION

Order ID: 162449

Hosting Package: VPS #1 (Virtual Private Server) - vePortal

Domain: us1.fastacenter.com

First Payment Amount: $5.95 USD

Recurring Amount: $5.95 USD

Billing Cycle: Monthly

Next Due Date: 02/16/2010

SERVER INFORMATION

VPS ID: 94004

VPS IP Address: 173.212.255.136

SSH Root Password: GiaLLlx7hy

VPS Control Panel URL (non-SSL): http://173.212.255.136:2407

VPS Control Panel URL (SSL): https://173.212.255.136:2408

VPS Control Panel Username: us1fasta

VPS Control Panel Password: GiaLLlx7hy

thats original email from burst.net

why??

I have been backing up several times and is currently in control panel there is a backup that is used, but when I click restore backup, no files that can be restored ..

why?

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Guy H.     05-27-2010 - 04:44PM

Hello,

All recovery procedures have been exhausted. Unfortunately, our engineers were unable to retrieve data from your Vserver. At this point, our hope is that you can rely on any backups you were able to make via the VePortal backup interface or other means. If you have trouble restoring VePortal backups, please open a support ticket. Though we cannot guarantee full (or even partial) data restoration, we will work to the limit of our abilities.

For more information on our data recovery and backup policy, please see:

https://www.burst.net/policy/managed.shtml

 

Best Regards,

Guy W Hopkins

System Administrations Support

BurstNET Technologies

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Ticket System Daemon     05-29-2010 - 4:50PM

This ticket has been replied to by BurstNET staff and the ticket owner.

48 hours have passed since last reply by BurstNET staff without a following reply by the ticket owner.

This ticket has been automatically closed by the ticket system.

Time of last reply by BurstNET staff: 2010-05-27 16:44:00 EST (GMT -700)

Time of closing of this ticket: 2010-05-29 16:50:08. EST (GMT -700)

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